Thank you for agreeing to take part in this important survey measuring customer satisfaction for SC. Today we will be gaining your thoughts and opinions in order to better serve you in the future. Be assured that all answers you provide will be kept in the strictest confidentiality.

Customer Satisfaction Questionnare

SALES SECTION

Speed in submitting SC Offer
Acceptability of deviations in SC Offer
Product & technical knowledge of SC Staff
SC Sales competence rating

AFTER SALES SERVICE

Compliance with delivery requirements
Response to your complaints
Corrective action to your complaints
Compliance with field support requirements

GENERAL

Compliance with design/technical specs
SC quality compared to the competition
SC staff communication & response
SC product mix compared to the others
SC prices compared to the others
Payment terms compared to the others
SC overall service rating

COMMENTS